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Overview

This policy explains how cancellations and refunds work for LIMN's services. It supplements the Payment section of our Terms & Conditions, which governs your engagement with us. If anything here conflicts with a signed proposal or agreement, the signed document controls.

Project-Based Work (Web Design, Development, Landing Pages)

These projects are billed with a deposit due before work begins and a final payment due at delivery, as set out in your proposal.

• Before work begins: if you cancel before we've started any design or development work, your deposit is refunded, less any non-refundable third-party or payment-processing fees already incurred.
• After work begins: once work has started, the deposit is non-refundable, as it compensates for time and resources already committed to your project. You remain responsible for payment on any additional work completed up to the point of cancellation.
• Exceptions: we may approve a partial or full refund on a case-by-case basis, for example if we're unable to deliver the agreed scope. Any exception will be confirmed in writing.

AI Receptionist & Maintenance/Support (Recurring Services)

If you're on a recurring monthly plan for our AI Receptionist or Maintenance & Support services:

• You may cancel at any time; cancellation takes effect at the end of your current billing period.
• Amounts already billed for the current period are non-refundable, and we don't provide partial-month refunds or credits for unused time within a billing cycle.
• Any setup or onboarding fee tied to the initial integration (see our Front Desk process) is treated like project-based work above: non-refundable once integration work has started.

How To Request A Cancellation Or Refund

Email contact@limnsoft.com with your name, project or account details, and the reason for your request. We'll confirm receipt and let you know the outcome.

Processing Time

Approved refunds are typically processed within 10 business days, back to the original payment method where possible.

Chargebacks

If you have a billing concern, please contact us first so we can resolve it directly, before filing a chargeback with your bank or card issuer.

Changes

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Changes apply to engagements entered into after the update, not retroactively.

Contact

contact@limnsoft.com